Timeline’s List View
Most space is devoted, as always, to what you most want to see. Your events are presented in a List View, sorted either ascending or descending by date. We recommend you create tabs for different time periods (i.e. one tab for ‘Today’, another for ‘This Week’ etc.).
The date is shown on the far left of the screen. Events are separated into days to make it easier to view.
The default view comprises of the date; the event’s time; type; contact; description; and colleague columns. These can be amended using Column Chooser.
All events for a day are grouped together. Each row is an Event (see below):
Event List Icons
There are a series of icons to provide at-a-glance information about the Event:
|The event is in the future|
|The event is private|
|The event is overdue|
|The event is completed|
|The event is current (in play)|
Clicking on the name of a person or company in the ‘Contact with’ column opens a contact summary. This provides key information about the contact (where available). Click the pencil icon to change the main contact record. Click the contact’s name to filter all events by the contact. Clicking the email address opens your email.
Only you or a manager can see the ‘Description’ text for an Event on the List View (the text that is in bold). This means colleagues can see you are dealing with a customer, but can't see your notes.
Only you or a manager can open an Event. This means any attachments or notes you have added to an event cannot be accessed by all colleagues.